Shipping policy
Order Processing Time
All orders are processed within 1 to 3 business days after payment confirmation.
Once processed, your order enters the preparation and packaging stage.
Delivery Time
Orders are delivered through our logistics partners.
The estimated delivery time is between 5 and 8 business days.
Please note that delivery times may vary depending on order volume, customs procedures, and the delivery address.
Shipping Tracking Information
Once your order has been dispatched, you will receive a tracking number via email.
You can use this number to monitor your shipment’s progress in real time.
Shipping Fees
Unless otherwise stated on our website, shipping costs are automatically calculated at checkout.
During certain promotional periods, we may offer free shipping.
Damaged or Missing Items
If your order arrives damaged or incomplete, please request a delivery report (damage note) from the courier upon receipt and contact us as soon as possible.
Based on this report, we will promptly initiate the return or replacement process.
Contact
If you have any questions about delivery or shipping, please contact us via our Contact Page or directly at:
📧 info@nowavibe.com